Every business is a service business. Does your service put a smile on the customer's face?

Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.

The sales department isn’t the whole company, but the whole company better be the sales department.

The art of marketing is the art of brand building. If you arenot a brand, you are a commodity. Then price is everything and the low-cost producer is the only winner.

The best advertising is done by satisfied customers.

Marketing takes a day to learn. Unfortunately, it takes a lifetime to master.

There is only one winning strategy. It is to carefully define the target market and direct a superior offering to that target market.

It is no longer enough to satisfy your customers. You must delight them.

It is more important to do what is strategically right than what is immediately profitable.

The successful salesperson cares first for the customer, second for the products.

Companies pay too much attention to the cost of doing something. They should worry more about the cost of not doing it.

Love is the ultimate Wonder lamp, anything you touch with love become gold.

The true champions of a nation's freedom are those who reject the limitations of stereotypes and affirm the rich diversity of human nature to be found.

Protect us, Golden One. I believe we are all going to need it.

The secret of a successful marriage is not to be at home too much.

I lived on Fulton Street in an enormous studio - I needed a bicycle to get to the toilet, about half a mile between two streets - next to Wall Street.

Change can't be made within panic

MBA programs are underwritten by large companies and they succeed at producing future employees of large companies. In that regard, they are doing exactly what they are supposed to be doing.

There is in all men a demand for the superlative, so much so that the poor devil that has no other way of reaching it attains it by getting drunk.

One honest voice is louder than a crowd.

The lesson of Good Friday is to never lose hope — or at least give it 48 hours.