Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.

Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

If you don’t have regular and accurate financial statements, you’re driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.

Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

A philosopher is a blind man in a dark room looking for a black cat that isn't there. A theologian is the man who finds it.

Up-and-coming musicians can easily reach out and find a loving teacher, and that's definitely what happened to me.

If one is the master of oneself, one is the resort one can depend on; therefore, one should control oneself of all.

Generalizations, like brooms, ought not to stand in a corner forever; they ought to sweep as a matter of course.

I do sin, but I am not the devil.

Laughter has no foreign accent.

When you tell other people to do stuff they don't know how to do, they tend to freak out.

Few books today are forgivable. Black on canvas, silence on the screen, an empty white sheet of paper are perhaps feasible.

Only two things grow for the sake of growth: businesses and tumors.

What is history? The lie that everyone agrees on.