Every service problem is as an opportunity to show you care.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Your future, hopes and dreams should never be tied down to anybody! The strength lies inside of you to decide at any moment your direction.

The problem is simply finding the right person. Ask Plato. Just make sure she finishes your thoughts and you finish hers. That's all you need.

You need to make the right decision—firmly and decisively—and then stick with it with God’s help.

Information paints no picture, sings no song, and writes no poem.

I don’t really want fame and fortune

The pest, in a sense, is a very superior being to us: he knows where to find us and how--usually in the bath or in sexual intercourse or asleep.

He who knows himself knows god.

I felt that I breathed an atmosphere of sorrow.

Tempus never left a problem for another to solve. Tempus never let the pain or difficulty of an undertaking persuade him not to pursue a resolution his heart thought was right. Tempus never gave up.

I have a long history of being told I have no rhythm, and of people saying 'I've heard chickens sing better than that'.