Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

If you don’t have regular and accurate financial statements, you’re driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.

Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.

Feeling threatened by others' choices pulls us all down. Instead, we should funnel our energy into breaking this cycle.

Without pain there is no future or any hope to get better in your life.

A bird in the hand is worth two in the bush.

A prudent question is one-half of wisdom.

Perhaps the gravest under-publicized atrocity in the world is the persecution of Christians.

If we don't have historical consciousness we can't really understand problems in all their dimensions, and if we can't understand problems than we can't find solutions.

The gift of broadcasting is, without question, the lowest human capacity to which any man could attain.

Hear all ye angels, progeny of light, Thrones, dominations, princedoms, virtues, powers.

There are no wrong decisions ― only different ones.

You will do very well to refuse offices; for a man seldom fails to give offense in them. It ought to weary you simply to hear them mentioned.