Everyone is a customer for somebody, or a supplier to somebody.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

In such an admirable position of the New World, man has no other enemy than himself.

Bad news is that you can control nothing but your thoughts. Good news is that with your thoughts you can control everything else.

The lead car is unique, except for the one behind it which is identical.

To endow clock time with numinous meaning [is] hardly a fit occupation for an intelligent person.

Don't be afraid to go for positions, jobs or take on clients just outside of your knowledge base. It's when you're uncomfortable that you learn and grow the most.

There are no hard times for good ideas.

Be not the first to take up the new, nor the last to cast the old aside.

Architecture is the will of the age conceived in spatial terms.

Prayer is a law of the universe, like gravity. You don't even have to believe in God to ask.

I'm usually quite honest about expressing what I feel but there are times when I let things pile up inside me and the hurt feelings take over.