Everything ordinary has the potential to be extraordinary.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Life's adventures make great reading!

I love not man the less, but nature more

We won't have a society if we destroy the environment.

For most Americans, my Chinese music feels like a novelty and it's not what it is for me.

Women movements would form among the factory workers, a great mobilisation that destroyed the old models.

A single observation that is inconsistent with some generalization points to the falsehood of the generalization, and thereby 'points to itself'.

I realize Tiger Woods is Tiger Woods; he's intimidating.

however, i can read hers- she'll be waiting to ambush you in class.

Acting is easier than skating in ia way and harder in other aspects. In skating, you get one chance, and with acting you get to do it over and over.

We all need to have a creative outlet - a window, a space - so we don't lose track of ourselves.