Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

You kill the biggest possible resource when you waste time

I choose my reality. My vision and actions create my life. I am an amazing reality creator.

It would be the last thing he did if he beat my dog.

I’m really lucky with the people around me. They know me, so they don’t confuse the issues really. They know what a book is and they know who I am and they know the difference between the two.

When people look only at the surface and that satisfies them and they think from that surface they see, that is to be truly blind.

I feel like so much of why I sort of want to work in television is so that people know to come see me live.

Great loves have legs and wings. They are substantial. They do not dissapate so easily... Great loves have staying power. Or so I told myself.

I am the presence standing here at this juncture of Time & Space- who else?

My prayer is that people will not being ashamed to know that confession is not the end of the world and it actually brings healing.

Well, I've got a color telly, and a fridge. I've got some pork chops in the fridge, but the chops keep going off, so I have to keep buying more.