Excite the mind, and the hand will reach for the pocket.

The boss depends on authority; the leader on goodwill.

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

The boss drives people; The leader coaches them.

Get the confidence of the public and you will have no difficulty in getting their patronage.

There are no hard times for good ideas.

The boss says 'Go'; the leader says 'Let's go!'

The customer is always right.

The consumer is always right.

The boss says 'I'; the leader, 'we'.

It is rarely in the world's history that its ideal has been one of joy and beauty. The worship of pain has far more often dominated the world.

After years of operating in a top-down manner that emphasizes control and conformance, organizations are rife with obstacles to bottom-up ideas that front-line staff are forced to overcome.

The tree of knowledge is not the tree of life! And yet can we cast out of our spirits all the good or evil poured into them by so many learned generations? Ignorance cannot be learned.

I know who the Versace woman is because I wear the clothes myself.

One hears - one does not seek; one takes - one does not ask who gives.

we give each other a smile with a future in it

Self destroyer, wreck your health, destroy friends, destroy yourself. The time device of self destruction, lies, confusion, start eruption.

Silence 'tis awe decrees.

He's right on top of us. I wonder if he is using the same wind we are using.

Before you judge people, judge yourself.