Experience by itself teaches nothing.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Female friendships that work are relationships in which women help each other belong to themselves.

Milk is the only juice in a world of cows.

Love of Allah gives us spiritual life; hope in His Reward is the greatest incentive to do good; and fear of His Wrath stops us from evil.

Fortifications, artillery, foreign aid - will be of no value, unless the ordinary soldier knows that it is HE guarding his country

I sweat real sweat and I shake real shakes.

Knowing many things doesn't teach insight.

Human beings are the center of the universe from only one perspective, and that is our own.

The formulation of a public relations strategy properly begins with listening, not talking.

If you want to reach every person in the audience, it's not about being bigger, it's about going deeper.

The piecemeal criticism which, like the fly, scans only the edge of a plinth in the great edifice upon which it crawls, disappears under a criticism that is all-comprehending and all-surveying.