Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Leaders live by reality and not by assumptions!

God can't clean the house of you when you're still in it.

I don't know where I learned elephants like their tongues slapped. Whatever turns you on.

May your life be crowded with unexpected joys.

i play a mean harmonica

The more real you get, the more unreal everything else is.

I want to do other things like more fashion campaigns.

There was certainly a dishonesty there that I think is totally regrettable and inexcusable. The ringleading, the bullying: not totally true.

Agesilaus being invited once to hear a man who admirably imitated the nightingale, he declined, saying he had heard the nightingale itself.

To have friends, you know, one need only be good-natured; but when a man has no enemy left there must be something mean about him.