First, define your credo- the belief system of the organization. Secondly, define your real ambition, or where do you want to go as a collective community.

What I've come to realize is that emotional intelligence, which I define as buoyancy, was the only way I knew how to lead, and is, in my option, the only way to inspire real change.

As buoyancy is not contrary to other characteristics of leadership, including decisiveness, accountability and performance standards, I don't ever think it can be self-defeating.

The secret is to be prepared, to draw on the strengths of the people around you, and most importantly, to instill confidence that your team will step up and find a solution.

At the end of the day it's really easy to be a great leader when things are going well. The real test, whether or not you believe in being an emotionally intelligent leader, is when things go wrong.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

Mandela stands alone in possessing all of the qualities of other great men, but has one quality which is transcendent... his ability to forgive and to place others above himself.

My grandfather used to say to me when I was a boy, "Getting knocked down is no big prize - it's getting up that's the real trick." I couldn't agree more.

True buoyant leaders can never communicate in percentage points, or charts and figures. First and foremost, they must be storytellers, communicating with their hearts, not heads.

Maintaining patience, being generous, and helping your peers takes time, and no small amount of emotional fortitude. But it brings an exponential difference in your team's ability to problem-solve.

As I was coming up in business, screwing up was not an option in any form.

The suicide passes a judgment. Society does not care to examine the judgment, but in defense of itself as is, condemns the suicide.

The fundamental human experience is that of compassion.

Don’t ever undermine writers for life is much about writing and memories are well kept through writing

Say: o brethren! Let deeds, not words, be your adorning.

And the ones that know you so well are the ones that can swallow you whole.

If you want to be lucky, do your homework.

Man discovers truth by reason only, not by faith.

Little by little the look of the country changes because of the men we admire.

This is a robbery, boy, gimme them dollars. We hit the lottery, boy, it's in ya wallets!

No man in the world acts up to his own standard of right.