Focus not on who you are, but on what you can do for others.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

One thing I love about Christmas music is that it has a tradition of warmth.

In societies where mature workers are respected and where their wisdom is respected, everybody benefits. Workers are more engaged and productive. Their health is better. They live longer.

It doesn't matter if you please the whole world and don't please Jesus. But if you please Jesus, it doesn't matter whom you displease.

I've always liked to go down a different path. Being a woman of color, I never followed a cookie cutter way.

The gratification comes in the doing, not in the results.

Some nights, valor and cold purpose aren't enough.

I don't make a lot of mistakes, honestly. I'm an A-student, I'm an Ivy Leaguer. I need those things.

I was wholeheartedly attracted to the conservative atmosphere that permeated the city of Washington.

If you are on the right path you will find that invisible hands are helping.

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