Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

i swallowed the syllables of your nameand i was full.

He called it potentia because there's nothing quite like Latin for disguising the fact you're making it up as you go along.

Float beyond the world of trees. Out into the whispering breeze, past the rushes, past the weeds, past the marsh's waving reeds.

The United States recognizes the provisional government as the de facto authority of the new State of Israel.

I am honored to have John Lloyd called the Black Wagner. It is a privilege to have been compared with him.

The events we most desire do not happen; or, if they do, it is neither in the time nor in the circumstances when they would have given us extreme pleasure.

I'm focused on solving the problem that would make it plausible for gov't to get back to solving real problems.

Or even tell me it's because you could not live without The Boy's stunning Boyfruits for another night..." Sam's face was twisted into a weird shape at the mention of his Boyfruits.

There is nothing that politicians like better than handing out benefits to be paid for by someone else.

Glenn Gould was my hero. Glenn Gould was my idol. I loved him.