Get face time with the customers.

Turnaround or growth, it's getting your people focused on the goal that is still the job of leadership.

I have zero tolerance for people who don't come completely prepared. I expect contribution, I expect attendance, and I expect directors to take trips and visit the company's programs.

Whenever an earthquake or tsunami takes thousands of innocent lives, a shocked world talks of little else.

Who you are, what your values are, what you stand forthey are your anchor, your north star. You won't find them in a book. You'll find them in your soul.

An important mark of a good leader [is] to know you don’t know it all and never will.

Even under the most difficult circumstances you can have creative flexibility.

There's nothing quite as powerful as people feeling they can have impact and make a difference. When you've got that going for you, I think it's a very powerful way to implement change.

When you have that window of opportunity called a crisis, move as quickly as you can, get as much done as you can. There's a momentum for change that's very compelling.

As much as it's sometimes hard to make choices about where you invest, it's equally hard to make choices about where you don't invest and what you eliminate.

You have to live the mission... love what you do.

Love yourself enough to open your eyes, and open your eyes enough to love yourself.

Ignorance is no excuse it's the real thing.

It has taken me 20 years to eliminate the unnecessary elements from my work.

God, why didn't you make us all dogs?

You train, you fight, you show respect at the end of it.

Every day you waste is one you can never make up.

I do not think that the radio waves I have discovered will have any practical application.

I am not my hair I am not this skin I am not your expectations, no I am not my hair I am not this skin I am the soul that lives within.

There's nothing in the future and there's nothing in the past. There is only this one moment, and you've got to make it last.