Give your customers what they want today, and help them see tomorrow.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

In Acts, every believer was living in a direct relationship with Him (Christ) and each one functioned normally as a member of His body in oneness with all believers.

Life just happens, Alice. What makes us special is how we react to it.

Doubt is something we all feel, but some people allow theirs to grow stronger than their confidence and faith.

If I didn't choose art, I would have become an astronomer.

The new frontiers to be conquered are mainly in the convolutions of the cortex.

The Afro-American experience is the only real culture that America has. Basically, every American tries to walk, talk, dress and behave like African Americans.

Democracies, unlike dictatorships, are forgiving and generous, but they cannot survive unless they fight.

I’ve always felt that night doesn’t fall. Night rises.

I'm a novelist, not a social scientist or a commentator.

I think fantasy literature is the one true literature of hope and imagination.