Given the increasing diversity among customers and employees, organizations that attend to cultural intelligence are more successful.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

Developing an explicit decision-making process upfront for how you will make that decision will help alleviate conflict and gridlock when you actually need to decide.

Minimization is what happens when we take the "world is flat" idea too far...and act as if people everywhere are the same (and thereby minimizing the differences).

I never expected my graduate degrees to give me all the practical how-to's that can perhaps only be learned through the school of hard knocks.

Culturally intelligent leaders will not assume they know what will build trust with clients or staff. Instead, they'll discover what's most important for communicating and building trust.

Becoming a culturally intelligent innovators starts with something as basic as exercising self-control.

The more diverse your team, the better you'll be at identifying what a diversity of users perceive as problems.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.

Most people probably become more jaded the longer they work in the world of work.

The best way to improve perspective taking is to see users up close.

You can lead and motivate people without a certificate or title, what you need to do is to tell people a compelling secret that was only known to you.

There's no precedent for women philosophers and there's no precedence for most of the things I did.

I don't have a vast longing for the stage.

Since the universe is infinite, that inspires me with endless ideas.

If you expect someone else to guide you, you'll be lost.

Probably nothing serious or worthwhile can be accomplished without one's willingness to be alone for sustained periods of time, which is not to say that one must live alone, obsessively.

If you aren't unhappy sometimes you don't know how to be happy.

I will do everything that is required in order to bring immigration down to a level that is manageable, that the public believe is right.

Love is always enough.

Resolve to be merry though the ship were sinking.