Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

All improvement happens project by project and in no other way.

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

And it's the 'Word of God' that turns the rocks in the mouth to loaves on the tongue. That fills our emptiness with the true and real good, 'that makes the eyes see', the body full of light.

It's very important to know when to stop explaining yourself, because not everyone with ears listens with them.

You cannot be both religious and unbiased.

I have a great faith in the strength and the resilience in the American people.

Find the trend whose premise is false, and bet against it.

I am able to apply certain things to my craft that maybe other comedians don't, because I'm a devotee.

A woman's two cents worth is worth two cents in the music business.

We believe that business can be a tool for social good.

I definitely get a little antsy when I haven't had a good fix!

In spite of really intense competition for the job, I'm still my own worst enemy.