Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

You don't learn to walk by following rules. You learn by doing, and by falling over.

The balloons only have one life and the only way of finding out whether they work is to attempt to fly around the world.

Do not be embarrassed by your failures, learn from them and start again.

Train people well enough so they can leave, treat them well enough so they don't want to.

If you look after your staff, they'll look after your customers. It's that simple.

Listen more than you talk. Nobody learned anything by hearing themselves speak.

Business opportunities are like buses, there's always another one coming.

If somebody offers you an amazing opportunity but you are not sure you can do it, say yes-then learn how to do it later!

Never take your eyes off the cash flow because it's the life blood of business.

If people aren't calling you crazy, you aren't thinking big enough.

Liberty is the only thing you cannot have unless you are willing to give it to others.

The same man cannot be skilled in everything each has his special excellence.

Law officials put their lives on the line every single day for us, and I think we also owe them a degree of respect.

I got interested in the idea of music that could make itself, in a sense, in the mid 1960s really, when I first heard composers like Terry Riley, and when I first started playing with tape recorders.

Secrets have power, and that power diminishes when they are shared, so they are best kept and kept well. Sharing secrets, real secrets, important ones, with even one other person, will change them.

The lunatic fringe wags the underdog.

Actually, my first literary heroes were the Romantic poets, so I began to get serious by writing poems. I have notebooks full of them that I cherish but am afraid to look at.

If we say that anyone who 'moralizes' must be perfect morally then we are in effect saying no one can moralize.

I think playing coy is silly. Speak your mind. If a man gets turned off, he's the wrong man.

I can remember way back when a liberal was one who was generous with his money.