Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Falling in love is the most beautiful wonder.

That story you're scared to share --- that story has the power to change both your life and the lives of others.

It has thick skin, and all the most important thinkers have become part of it.

There ought to be things we should like to do and cannot do because our charitable expenditures excludes them.

English physicians kill you, the French let you die.

Start with the idea that you can't repeal the laws of economics. Even if they are inconvenient.

You know, you've got fans and 99.9 percent of them are great-and .1 percent are jerks.

If you die, Lily ... I’ll steal your soul and take you to the Abyss, where I will keep you in my magical dungeon so you can never escape.

Some people think Wheeler's gotten crazy in his later years, but he's always been crazy.

Dear Mother, dear Mother, the Church is cold, But the Ale-house is healthy and pleasant and warm.