High expectations are the key to everything.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Only the goodness of heart and an intellect to match can produce such a perfect woman in nature.

I think the more we fill our lives with more and more things we have to do, the less and less time we are spending on who we have to be.

Your movie should lull people into a place of openness and vulnerability. If it is just a diatribe, it's never going to work.

The need for novelty is the characteristic of an alienated gorilla.

Fathers and husbands! do ye not also understand this fact? Do ye not see how, in the mental bondage of your wives and fair companions, ye yourselves are bound?

It can make you sad to look at pictures from your youth. So there's a trick to it. The trick is not to look at the later pictures.

Judging foods without regard to price is a rich mans game, and yet poor people can be gourmets able to discern a good potato from a bad one.

A gentleman is a man who can play the banjo, but doesn't.

Having people be impressed with a house is not a compliment. You don't want them to say, 'What a place!' You want them to sit down and enjoy it.

People expect me to be thin and perfect... I'm not.