High expectations is the key to everything.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

It is easier to not know than to not comprehend, for not knowing implies that the world is large, and that is a fact. Not comprehending is a far more personal fault.

To feel the love, open your mind and expand your heart.

We cannot be too careful about the words we use

It is not possible for civilization to flow backward while there is youth in the world. Youth may be headstrong but it will advance its allotted length.

I think patriotism is all about wanting to see America better, wanting to see those are oppressed do better and get treated better.

Volunteering to help others is the right thing to do, and it also boosts personal happiness

Art should reveal the unknown, to those who lack the experience of seeing it.

The thing is, Obama is right that it would be a calamity for the government to default on its debt by not meeting its obligations. Such a thing has never happened and can't be allowed to happen.

It also has potential to cause problems to individuals who had nothing to do with the terrorism issue.

Staring at the blank page before you, Open up the dirty window, Let the sun illuminate the words that you could not find.