How are you managing the velocity of change?

Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

If you don’t have regular and accurate financial statements, you’re driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.

Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.

Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

Housework won't kill you, but then again, why take the chance?

Love cannot be FAKED, It will eventually Reveal itself in Action

Never expect appreciation for your hard work. Just continue, it will take you to the top.

When I opened my mouth to sing as a kid, I kind of randomly had a really good singing voice. And so that put me on the actor track and the musicals track.

I am nice to everybody. But people really take advantage of it.

He can't really love anyone, you know, and in the end such people are always alone, no matter how much other people once loved them.

Our failure to see and access the pure joy and radiance of life is owning to a lack of awareness. In any situation there is beauty. Even at the moment of one's death there is beauty.

Haiti was founded by African slaves who rose against their European masters, had a revolution, and created a new state. There is no other such event in Western history.

I shall go wherever I am asked to participate for freedom.

To sit in judgment of those things which you perceive to be wrong or imperfect is to be one more person who is part of judgment, evil or imperfection.