How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Beauty is the wilderness of sensual perception where we always want to get lost.

I preferred a hard truth to a well-meant lie.

I would say inhuman, but your kind perfected the clockwork of murder long ago.

When I was straight, I had the courage and energy to become an actress. I owe my career to my will to stop using.

REVOLUTION, n. A bursting of the boilers which usually takes place when the safety valve of public discussion is closed.

We know that the exercise of virtue should be its own reward, and it seems to follow that the enduring of it on the part of the patient should be its own punishment.

Sometimes I get too exhausted to even feel bad

I'm not speaking metaphorically, plants that you have in your house, or if you've ever made friends with a tree somewhere, there is a moment that these beings can aid you.

The cat, having sat upon a hot stove lid, will not sit upon a hot stove lid again. Nor upon a cold stove lid.

I love doing action; I love doing martial arts. There's almost something balletic about it.