How you think about your customers influences how you respond to them.

Truth builds trust.

For every dilemma, find at least three or four possible solutions. The creative process leads to better results.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.

People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Creativity & innovation is to events, what the heart & soul is to the living

For several people the challenge with the dream isn't bread & butter but the luxury.

If you are afraid to fail, then you are afraid to succeed. You can never succeed of you have not failed.

To be remembered is, I think, a badic human right. Not one that occurs to a person when it is there, but like a parched throat in a desert when it is gone.

We resemble computers intellectually and animals emotionally.

Optimism will grow like a flower if the soil be properly prepared.

Problem solving, and I don't mean algebra, seems to be my life's work. Maybe it's everyone's life's work.

I guess I'm the only guy old enough to figure him (Nolan Ryan, 1-Hitter Game in 1991) out.

Oh, I'm a survivor. My whole life has been surviving.

We played in the Senior Bowl, ... I got MVP out of jamming his (expletive). It basically started there, with a long week of getting after each other.