I am forever learning and changing.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

As a writer, I am just an actor in a play, telling a story that needs to be told.

I reiterate once more, forgive the offenders to let divine justice be made.

She gave him a strange maternal grin.For the first time, clearly, the thought surfaced in Paul Sheldon’s mind: I am introuble here. This woman is not right.

We cannot tell what may happen to us in the strange medley of life. But we can decide what happens in us - how we take it what we do with it - and that is what really counts in the end.

In Italy, they add work and life on to food and wine.

As contraries are known by contraries, so is the delight of presence best known by the torments of absence.

We're not polishing fine china here.

The destiny of the world is determined less by the battles that are lost and won than by the stories it loves and believes in.

The little bit (two inches wide) of ivory on which I work with so fine a brush as produces little effect after much labour.

Rescue someone unwilling to look after himself, and he will cling to you like a dangerous illness.