I am not reporting things about people. I am reporting things about practices.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Reality provides us with facts so romantic that imagination itself could add nothing to them.

Ax-man. Cardboard isn’t one of the major food groups, remember?”-Marco

The greatest way to live with honour in this world is to be what we pretend to be.

Thou hast added insult to injury.

Smiles form the channels of a future tear.

I took some sense and made a nickel of it.

If you have to deal with our friends at ICE, Immigration and Customs Enforcement, it's like a Kafka novel. Files just disappear.

It's a mistake to dwell too much on the consequences of a piece of work that you're making.

I saw my father march with Martin Luther King.

I take every possible side.