I believe in always having goals, and always setting them high.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Who is a rebellious person? The rebellious person is one who does not bother about the society at all. He simply lives through his innermost core

Showing up is eighty percent of life.

Adversity is like the period of the rain ... cold comfortless unfriendly to man and to animal yet from that season have their birth the flower the fruit the date the rose and the pomegranate.

My mom used to tell me, 'If you read 50 books, I'll get you a motorbike.'

I think God has a plan for all of us, and even if that plan includes Hell, its still a plan.

I feel that the most rewarding thing I have ever done in my life is to be associated with UNICEF.

Like all real heroes, Charley had a fatal flaw. He refused to believe that he had gonorrhea, whereas the truth was that he did.

The advent of interconnectedness and of weapons of mass destruction means that, increasingly, I share a destiny with my enemy.

It is precisely from the regret left by the imperfect work that the next one can be born.

This is not very important what I'm doing. I'm just proving something.