I believe in classic ideas. They are timeless. They are forever. There are many fads in management.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

Bad Leadership: When you want to lead people more than to love them.

When you are born, you cried while others laughed around you, likewise make others cry when you are dead.

Every man's got to figure to get beat sometime.

It only hurt once, from beginning to end.

To be truly and really independent is to support ourselves by our own exertions.

Treat all things as if they were loaned to you without any ownership - whether body or soul, sense or strength, external goods or honors, house or hall . . . everything.

I really enjoy women and I totally understand and applaud the diversity that they have in terms of their emotions and intellects and vulnerability and strengths.

Inspire others to live their lives for the glory of God.

Some people find clarity threatening. They like muddle, confusion, obscurity. So when somebody does no more than speak clearly it sounds threatening.

The very best thing you can do for the whole world is to make the most of yourself.