I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

We're still at the beginning of a major transition in how people communicate and work together.

When key users told us something wasn't working, we fixed it - immediately.

Life is too short to do mediocre work and it is definitely too short to build shitty things.

The outward expression of empathy is courtesy.

It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

I'm going to make more money than I need in any outcome.

There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency.

It's very difficult to design something for someone if you have no empathy.

But 'tis a sad thing that all one's happiness is only that the world does not know you are miserable.

It’s just you, Little Monster. Own it or it will own you.

There are heroisms all round us waiting to be done.

It is terribly important to do certain things, such as wear overembroidered dresses. After all, the mass follows class. Class never follows mass.

Credibility is lost when there are big discrepancies between what leaders say and what they do. ... Increasing credibility requires openness. Hidden agendas will destroy trust.

I do think it is very important that the religious communities do try to bring their teachings and their insights to bear on the stem cell debate and on the debate about genetic engineering.

The policy of repression of ideas cannot work and never has worked.

Fuss is the froth of business.

Favors cease to be favors when there are conditions attached to them.

Things work in spite of me sometimes.