I'd rather spend money on things that improve the customer experience than on marketing.

A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

...the best leaders are servant leaders - they serve those they lead.

Stop chasing the money and start chasing the passion.

Customer service shouldn't just be A department, it should be the entire company.

The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.

A great brand is a story that never stops unfolding.

Your culture is your brand.

Chase the vision, not the money, the money will end up following you.

Whatever you're thinking, think bigger.

Live your life in the NOW. Right NOW, THIS minute, THIS second.

Ignoring phone calls leads to a simple life with more free time. Ignoring emails works well also! I do both when I am trying to get things done.

We use the word 'organization' to mean both the state of being organized and the groups that do the organizing.

The higher the tower, the greater the fall thereof.

Classes will dull your mind, destroy the potential for authentic creativity.

I believe that voices like Ross Perot, Pat Buchanan, Ralph Nader should be heard. They don't have to be president. Give 'em a chance.

From the beginning of time, in childhood, I thought that pain meant I was not loved. It meant I loved.

A man who is 'of sound mind' is one who keeps the inner madman under lock and key.

The only way you find what your limits are is by pushing them.

In America we're in this awful situation, and you know, I hardly get any royalties anymore because music is just stolen from the internet.