I do not miss my toys. I wouldn't play with them anyway. I am fifteen. I miss my childhood.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

There's a sunrise and a sunset every single day, and they're absolutely free. Don't miss so many of them.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The more I like a book, the more slowly I read. this spontaneous talking back to a book is one of the things that makes reading so valuable.

The grave is a very small hillock, but we can see farther from it, when standing on it, than from the highest mountain in all the world.

I just don't think there's a lot of support for the woman's voice in cinema, and it becomes really difficult to raise that money and start again every time.

If we wait long enough, a teacher will answer her own question, so we won't have to do much work.

Men gossip for just as long and about the same subjects as women, but tend to talk more about themselves.

I'm not recognized very often, and if I am, it's a die-hard Veronica Mars fan. Which is usually flattering and an honor. I really try not to think about it.

To have a friendship with God, all I really have to do is have a friendship with my Self.

I've come to believe that whoever I am didn't start on December 14, 1946, and isn't going to end on whatever that mysterious date is in the future

I kind of like the position of being the fair-haired savior of my mother

Courage is fear that prays.