I feel that one of the best things a person can do for another is to create a job. So you do OK commercially, and then you try to make a difference of some sort.

Treat people like you want to be treated; live and let live; and also give the other person a break now and then.

Milestones aren't what I think about much.

Death is my exit strategy. I'll be doing significant customer service only as long as I live.

There's no genius behind it. It's persistence and listening to people.

The stuff that works best is driven by passion rather than dollars.

Follow through with basic values, and remember to provide good customer service.

I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

In business, there are times when you disagree, and sometimes it turns out that you're just plain wrong. Humor takes away tension and helps you realize you're wrong.

Getting out of the way is really important.

Craigslist does serve as a platform where people help each other for the basics, and also, shows people that the Internet is good for mutual support. I do feel pretty good about that.

Don't lower your expectations to meet your performance. Raise your level of performance to meet your expectations. Expect the best of yourself, and then do what is necessary to make it a reality.

Our obligation is to give meaning to life and in doing so to overcome the passive, indifferent life.

All my friends who wanted to write had got nowhere trying to write the great European novel. So I deliberately steered clear of that and set out to write something story-led.

It should therefore be difficult in a republic to declare war; but not to make peace.

My readers think that I write for the day because my writings are based on the day. So I shall have to wait until my writings are obsolete. Then they may acquire timeliness.

Ada! sole daughter of my house and heart.

Mean-spirited mediocrities, especially those with a smattering of learning, are the most likely to be opinionated. Only strong minds know how to correct their opinions and abandon a bad position.

There's looks as speaks as strong as words.

I am delighted by the support I have received from colleagues. It reflects the optimistic message that I've been putting forward.

This made no sense to me, probably because I speak English and have never had a head injury.