I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

If you look on wealth as a thing to be valued your imaginary poverty will cause you torment.

Though I despise it, I do not doubt His Love for the creatures. I have seen it —His ever-reaching outward for any hand that might reach back. At His love, I tremble yet believe.

There is not one big cosmic meaning for all, there is only the meaning we each give to our life, an individual meaning, an individual plot, like an individual novel, a book for each person.

When you see someone draining you, your being naturally cuts it off. Yet many times you can be manipulated not to see.

Peace is an awareness of reserves from beyond ourselves, so that our power is not so much in us as through us. Peace is the gift, not of volitional struggle, but of spiritual hospitality.

One tends to write beyond what's needed

Companies leverage two basic pulleys of human behavior to increase the likelihood of an action occuring: the ease of performing an action and the psychological motivation to do it.

I didn't wake up one morning and not be in the Replacements. We're all that forever, and I've just grown older. I mean, I haven't lost anything. I've gained a few things.

Solitude does not consist in living alone; it consists in living with others, with people who take no interest in you.

I always dreamed of being Maria in The Sound of Music.