I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Music is a holy place, a cathedral so majestic that we can sense the magnificence of the universe.

I think badminton has a real legacy with more youngsters taking up the sport. Badminton has done really well in that regard compared to other sports.

I was not a giant comic book fan as a kid, but to the extent that I did read comics, Spider-Man was always my favorite guy.

Quarkbeasts, for all their fearsome looks, are obedient to a fault. They are nine-tenths velociraptor and kitchen blender and one-tenth Labrador. It was the Labrador tenth that I valued most.

The future always looks good in the golden land, because no one remembers the past.

You assume things, like whatever country has more firepower wins the wars, and that's actually not true at all.

Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.

I have an eight-year-old child, and I literally can't wrap my mind around the kind of grief that must be felt when you lose a child.

If you compare NASA's annual budget to explore the heavens, that one year budget would fund NOAA's budget to explore the oceans for 1,600 years.

The agriculture we seek will act like an ecosystem, feature material recycling and run on the contemporary sunlight of our star.