I had to get up everyday with my mind set on improving something.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

I sighed. ‘It doesn’t matter what we do. Money comes and goes.’ I shook my head. ‘It doesn’t matter and you know it doesn’t.

Close only counts in horse shoes and hand grenades.

that's all the stars do, look at lovers – that's why they're so beautiful

When a man has many women in his life to cater to, one of them is bound to come last.

Everyone carries seeds when they talk to each other.

Thwackum was for doing justice and leaving mercy to heaven.

I never heard my music played the way I heard it in my head.

I get along fine with the press.

When it comes to content, the best marketers know that self promotion is good!

Writing books is one of the ways that human beings deal with loss, especially when you don't have religious consolation available.