I have always been driven to buck the system, to innovate, to take things beyond where they've been.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

There have been great societies that did not use the wheel, but there have been no societies that did not tell stories.

League is much, much more physical than Union, and that's before anyone starts breaking the rules.

The more I produce, the less I am certain. On the road along which the artist walks, night falls ever more densely. Finally, he dies blind.

Gifts, like words, carried with them a great deal of power. They bestowed good fortune just as powerfully as they could curse; the could bind people together or tear them apart.

Tai chi does not mean oriental wisdom or something exotic. It is the wisdom of your own senses, your own mind and body together as one process.

Starry, starry night, flaming flowers that brightly blaze, swirling clouds in violet haze reflect Vincent's eyes of china blue.

The measure of a man's culture is the measure of his appreciation. We are ourselves what we appreciate and no more.

I've been having an affair, but I still believe in family values.

So even if the hot loneliness is there, and for 1.6 seconds we sit with that restlessness when yesterday we couldn't sit for even one, that's the journey of the warrior. (68)

Society acquires new arts, and loses old instincts.