I learned this early on in the variety business: You've got to give folks responsibility, you've got to trust them, and then you've got to check on them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The best advice you can give anyone consists of one word only, given at precisely the right moment.

I think I think, therefore I think I am.

People need to remember we are the governing party because we have diversity of opinion in our party. We're not pure. We have moderates and we have more progressives.

Headteachers and governing bodies run schools and that won't change.

But the reason I became, why I wanted to be in the business was because there was Midnight Cowboy.

And imagining that future keeps you going, but you never do it. You just use the future to escape the present.

There was no way we'd ever get spoiled. Daddy made sure to instill in us a work ethic.

There can be no whitewash at the White House.

While we cry ourselves to sleep, gratitude waits patiently to console and reassure us; there is a landscape larger than the one we can see.