I loved retail from the beginning, and I still love it today.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

My own experience and development deepen every day my conviction that our moral progress may be measured by the degree in which we sympathize with individual suffering and individual joy.

Before checking that last email before you go to bed, say to yourself, No, I am important. This is important. My body is more important.

Aren't they all heroes-our cats who train us, keep us and put up with us? For these accomplishments alone, they deserve medals.

Look at things and listen and feel.

In the old days when people invented a new function they had something useful in mind.

It’s all very well for such a person to whine and moan and criticize other family members, but they won’t let anyone else do it. That’s when you get your back up and show loyalty.

It [Socialism] was a kind of political hockey played by big, gaunt, dyspeptic girls in pants.

If you seek only easy problems to solve, then ultimately, there'll be nothing about you to distinguish yourself from others.

Medicine is not about conquering diseases and death, but about the alleviation of suffering, minimising harm, smoothing the painful journey of man to the grave.

The way to God is the opposite to that of the world. And to few, very few, are given to have God and mammon at the same time.