I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Thing in Everything

There is a microscopically thin line between being brilliantly creative and acting like the most gigantic idiot on earth.

I have the mentality of a winner. I first went to the Olympic Games when I was 17, three weeks after my O-levels, and I remember sitting in a dining-hall filled with the world's best athletes.

I've always been a goal scorer. Playing both ways is something I wanted to do coming into the league.

Inspiration comes from the heart. The letter ‘I’ is the heart of F”I”RST… (F Inspiration R S T).

In most films music is brought in at the end, after the picture is more or less locked, to amplify the emotions the filmmaker wants you to feel.

You can never be comfortable with your success, you've got to be paranoid you're going to lose it.

I consider myself a leader of this football team, along with a lot of other guys.

Lacey didn't like it, even though he was born here, I understand. I mean, he was born in Brooklyn. He told the staff that they better prepare themselves to say goodbye to some of their friends.

I am privileged to be able to work for the people of Hawaii in whatever capacity.