I truly believe that if you have more friends than books, you have too many friends. Or not enough books. Probably both.

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.

Great companies are built by people who never stop thinking about ways to improve the business.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Take care of your people and they will take care of your customers.

Customer needs may vary, but their bias for quality never does.

Eliminate the cause of a mistake. Don't just clean it up.

Entrepreneurs are never satisfied. They want to do things better. They strive for perfection and use all the ingenuity to their command to achieve it.

Sometimes our dreams are affirmed in the most unlikely ways by the mostunlikely people. That’s why we need to speak our commitment out loud.

Wicked men obey for fear, but the good for love.

I think I love him, but I also think that you can love people who aren't good for you.

It's very nice to be able to write something you don't have to get four other people to agree with before it can become authoritative.

Take lack of candor. ... I'm not talking about boldface lying, but a tendency to withhold information. That behavior is far more common, and it frustrates teams and bosses to no end.

My major aim in writing is to set out flags and issue wake-up calls.

I've been extremely lucky having been in the army when I was a boy of fourteen.

If everyone would paint, political re-education would be unnecessary.

If you become a little alert you will find love, light, laughter, everywhere.

Her body was wrapped in shadows like moth wings, like rose-petals.