If I had to single out one element in my life that has made a difference for me, it would be a passion to compete.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Regardless of one’s age, acquiring new knowledge has always been useful.

That’s the problem with peace. Peace make you careless.

When one door closes, another one opens.

Everybody needs a helping hand, take a look at your fellow man.

I'm a tad paranoid. I think the person in front of me is following me the long way round.

Your word travels the entirety of space and reaches my cells which are my stars then goes to yours which are my light.

He couldn't figure out if she was immensely well adjusted or seriously messed up.

I always wanted to be an artist, but I didn't really know how someone could make a life out it.

scientific whaling, and other lies will be exposed and become atrocities of the past.

Touring definitely makes you appreciate home more, so when I can be home, I like to stay home.