If global warming meant temperatures rose by one or two degrees, France would become a desert, which would be no bad thing. The Scots would grow wine and make buffalo mozzarella.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

‎‎‎‎Short of committing murder, negative publicity sells more seats than positive publicity.

Are we going to say sorry for our lack of customer service? Absolutely not.

We should try to eliminate things that unnecessarily piss people off.

The airline industry is full of bullshitters, liars and drunks. We excel at all three in Ireland.

Air transport is just a glorified bus operation.

The airline business is it is mostly run by a bunch of spineless nincompoops who actually don't want to stand up to the environmentalists and call them the lying wankers that they are.

One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.

I have more money than I am ever going to need. Financially, I'm fine for the next couple of hundred years.

Why does every plane have two pilots? Really, you only need one pilot. Let's take out the second pilot. Let the bloody computer fly it.

She opened her mouth, clamped it shut again. This was new, this sudden favor shown Gloucester, had been brought back with him from Burgundy like some malevolent foreign pox.

Don't draw the line before stupidity. It'll take it as a start.

When she bought the cats her mother asked her straight out if they were 'baby substitutes'. 'No, ' Ruth had answered, straight-faced. 'They're kittens. If I had a baby it would be a cat substitute.

Me and my books, in the same apartment: like a gherkin in its vinegar.

Family isn't blood, " she said bitterly, continuing to back away. "Family is who loves you, who takes care of you.

Roberto Duran was the kind of guy who was a true fighter and you hardly see guys like that anymore.

I've parked my solo thing in a lay-by and jumped in another vehicle and I'm in that now.

We were screwed and he didn't even kiss us first.

I am willing to release old negative beliefs. They are only thoughts that stand in my way. My new thoughts are positive and fulfilling.

Etch out the future on your own design.