If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The spirit knows the soul.

The selfishness of humanity is rooted in the self-destructive nature of man through sin. Romans 6:23

fingers of wind combed the lake into ridges—icy palm prints glistened wherever it rested

When things don't go the way you want them to, sometimes instead of feeling disappointment or heartache, you just become numb.

To make our way, we must have firm resolve, persistence, tenacity. We must gear ourselves to work hard all the way. We can never let up.

I want to have enough space to, I don't know, think thoughts. I mean, I just - I don't know that I'm capable of having an exciting, profound thought every week that's worth a column.

Intellectual curiosity drove Einstein to some of the world's most important discoveries.

My mum raised us on classic movies and a lot of musical theatre.

Have more than you show, Speak less than you know.

We bow our heads before Thee, and we laud, And magnify thy name Almighty God! But man is thy most awful instrument, In working out a pure intent.