If one of our customers comes into the store without a smile, I'll give them one of mine.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

Every friend was once a stranger and if you know this, you have to understand that conversations are the beginning of connection

An unavoidable war is called justice. When brutality is the only option left it is holy

Writers serve as the memory of a people. They chew over our public past.

Saving our planet, lifting people out of poverty, advancing economic growth – these are one and the same fight.

I've had to overcome a lot of diversity.

Our artillery has really been sensational. For once we have enough of something and at the right time. Officers tell me they actually have more guns than they know what to do with.

At any given moment, there is a sort of all pervading orthodoxy, a general tacit agreement not to discuss large and uncomfortable facts.

It is not a woman I want - it is all women.

Gabe?" The newchild stirred slightly in his sleep. Jonas looked over at him. "There could be love", Jonas whispered.

I discovered that my own little postage stamp of native soil was worth writing about and that I would never live long enough to exhaust it.