If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

If we are to fulfill the promise of this great Nation that everybody in our society has equal access to the law, obviously having the resources to have access to the law is extremely important.

If you would look up bad labor relations in the dictionary, you would have an American Airlines logo beside it.

No mistakes can be make during rehearsals, only progress toward what works best.

One can no more approach people without love than one can approach bees without care. Such is the quality of bees.

You can only do the best you can in the minute that you're doing it.

No storyteller has been able to dream up anything as fantastically unlikely as what really does happen in this mad Universe.

I would do 'John Carter' again tomorrow. I'm very proud of 'John Carter.' Box office doesn't validate me as a person, or as an actor.

I try to find meaning anywhere I can. It's the only way I know how to validate my existence.

He was such a fabulous drama coach. What better person to have than Alfred Hitchcock? His work as a director was impeccable. I learned so much.