If they're going to remember the problem, make sure they remember it fondly.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

The fear of being yourself is the beginning of self-doubt.

I'm not a wannabe. I'm who I wannabe.

Care of the poor is incumbent on society as a whole.

As an actor, if I show up late somewhere or I say something that's eccentric, it's totally acceptable - not only that, it's lauded in some perverse way.

No one gains from fair employment law and legislation if there is no employment to be had.

Hear all ye angels, progeny of light, Thrones, dominations, princedoms, virtues, powers.

My biggest loss was the Olympics. I just can't forget losing. I never will

Once you free yourself from the need for perfect acceptance, it's a lot easier to launch work that matters.

The video maker doesn't easily face a blank page. Because the videomaker can run it either any way, this way or the other way and erase it if they don't like it and so on.

All that land is filled with people, every one of them different, and the things they do to each other matter.