If you don’t have regular and accurate financial statements, you’re driving your business 100 miles an hour down a one-way street the wrong way, at night, in the fog, without lights.

Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

Every interaction in the marketplace produces some kind of evaluation or appraisal opportunity that can be conveyed to others by the person on the receiving end of the interaction.

Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.

The need to be right all the time is the biggest bar there is to new ideas.

All I hear is my own grating thoughts. Is there anything more horrid than being trapped inside yourself with nothing but your own insecurities.

Only those who live forever can act like there's time to waste.

Boiled down to one sentence, my message is the unboundedness of life and the unboundedness of human destiny.

People in a cluster are bound to each other automatically, and can see each other automatically.

I love it when people ask if Jennifer Weiner is a pen name. Um, if I wanted a pen name I could have done a LOT better than this!

Like my father, I am very impatient. I have a strong bullshit detector. I may finish one book in twenty that I have started.

Wounds, I think, are never confined to a single skin but reach out to rasp us all.

Dilettantism is the sort of thing one must avoid.

The Wisdom is old, the Koran is old, the Bible is old. Disagreements? Work 'em out.