If you give customers a chance, they’ll communicate with you in many ways.

The simple truth is that technology is still a poor substitute for human interaction.

Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.

To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.

Realize that employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

Don’t you think it’s sad some people are only remembered by the graffiti about them on the bathroom stalls?

Only a fool lies brooding over his problems. When the morning comes he's tired out and his problems are the same as before.

Simplicity is the beauty of life.

I am a New Yorker, and 7:00 A.M. is a civilized hour to finish the day, not to start it.

I was playing the game where I was going to be a great TV or film writer some day and there was nothing else that I thought about, including other people.

The man who kills the animals today is the man who kills the people who get in his way tomorrow.

Time flows in a strange way on Sundays.

There's more violence in one football game than there is in an entire hockey season, and nobody ever talks about that.

Of course, in later years, I'd studied acting more than ever before - mostly with the late Stella Adler, who was marvelous! - but in my earlier years, I couldn't afford to do this.

...nothing so liberalizes a man and expands the kindly instincts that nature put in him as travel and contact with many kinds of people.