If you haven't given them your trust, you haven't given them enough.

Even a tiny step is one step closer to where you are going.

Exceeding expectations is where satisfaction ends and loyalty begins.

You cannot change what has already happened. You can always change the way you respond.

Quality is more than a promise, it's genuine performance.

When the customer makes contact, he does not want a quote. He wants a commitment.

Service is taking action to create value for someone else.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Acting after being asked is compliance. Acting without being asked is kindness.

Be the mirror in which people admire their true potential.

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

My life is filled with ineffable miracles.

If you can't forgive and forget, then pick one and do it ...

We have forty million reasons for failure but not a single excuse.

I love doing comedy. It's a lot of fun.

People are beautiful wrecks.

Every politician, every president gets votes by getting people that don't like him to like him. That's why politicians are slippery: because they talk out of both sides of their mouth.

Leopard print has been my thing forever! When I was a teenager my entire room was done in leopard print - it's timeless, chic, and always in style. When in doubt... leopard!

But why allow someone to make a bad choice when a little information might engender a better one? It's hard to wake up and see the sun if the blinds are pulled.

We have the most crude accounting tools. It's tragic because our accounts and our national arithmetic doesn't tell us the things that we need to know.

In terms of being a role model, I didn't start out to be one. I don't go to work every day with that in mind. But, I do get a lot of fan mail from young girls.