If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Looks do count. Deliver visually stunning merchandising. Engage at the point of sale. Help consumers shop with their eyes.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

Functional goods sold en masse earn a good return but breakthrough profits come from satisfying emotional needs.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

Respond to your customer's dissatisfactions with precision and power.

The Golden Rule works. It really does. Treat people the way you want to be treated. Kindness begets kindness.

Curiosity is the greatest source of ideas, retail revolutions, and insights.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Don't ask your customers what they want. This rule is based on the view that they probably don't know. You have to fully understand them, the context for their needs and their major dissatisfactions.

What I cannot touch, remains a memory. I am blinded by an imagined light. A remembrance of what can never be.

Success is where preparation and opportunity meet.

Ambition first sprung from your blest abodes: the glorious fault of angels and of gods.

We are not cistern made for hoarding, we are channels made for sharing.

Let us pick up our books and pencils. They are our most powerful weapon.

Don't make excuses and don't talk about it. Do it.

Do not regret what you have done

We live in what may be the most anti-intellectual period in the history of Western civilization.

May the star of Bethlehem shine in your path.

My number one thing was that if I ever did get successful enough to make it, I wanted to be able to give back to my family.